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Hartmann products are rigorously tested to ensure that the travel products you trust meet stringent standards. Consequently, if a problem occurs with this Hartmann product (the “Product”) and the problem is caused by manufacturing defects in material and workmanship,Hartmann will, in its discretion, either fix or replace the product in accordance with the warranty terms and conditions stated herein.

This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). While non-warranty maintenance or repairs on your Product can be performed by any company, Hartmann requires that you use only an approved Hartmann “Service Center” for warranty repairs. Improper or incorrectly performed maintenance or repairs void this warranty.

Please do not send your Product directly to Hartmann, as this will only delay the repair. This warranty is global and you may have your Product repaired at any Service Center in the world. You are, however, responsible for all costs of getting the Product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes.

For warranty service at a Service Center, you will need the duly completed warranty certificate or the original receipt of purchase.

The Service Center will determine whether or not the problem is covered by Hartmann’s warranty. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. Any such repair or replacement will be at Hartmann’s expense, including any costs required to return the repaired or replacement product to you. If the Product is to be replaced and the Product is no longer available, Hartmann will substitute a comparable product.

Incidental and consequential damages are expressly disclaimed. Labor charges and damages attributable to work performed by anyone other than a Service Center are not covered by this warranty. To the extent permitted by applicable law, any implied warranties are hereby excluded. The warranty provided herein is limited to the value of the Product.

Manufacturing specifications are subject to change without notice. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities. Inspect your Product immediately after handling by anyone other than you. If damaged in transit, submit a claim to the transit company (which is insured against damaging your product) at the place of arrival, if possible, before clearing customs.

This warranty is intended to give you specific legal rights. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement.

Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you. Congratulations on your purchase. We hope you enjoy your Hartmann Product and the security of a limited lifetime world-wide warranty!


Hartmann旅行產品已通過嚴格的測試,確保你所信賴的產品能達到嚴格標準。 因此,如果 Hartmann的產品一旦出現質量問題,或者產品由於物料和手工原因造成的缺陷,本公司在此明確表示,只要在保養條款範圍內,我們會運用酌情權予以維修及更換產品。

本保養條款的範圍只限於製造過程中出現的質量問題,不包括因使用不當 (例如運送特殊商品)、疏忽大意、意外事故、 碰撞磨損、 暴露於極端溫度、 接觸溶劑、 酸、 水以及正常磨損造成的任何損壞或運輸 ( 如航空運輸造成的破損)。

雖然其他維修公司或者能對你的產品進行非保養範圍內的維修保養,本公司要求你把產品交到Hartmann所授權的服務中心進行保養維修。任何不當和 錯誤的保養維修將直接導致本保養條款失效。

請不要將產品直接寄往 Hartmann,否則會延誤維修時間。 本保證書於全球適用,因此你可在任何一家Hartmann服務中心進行維修。 不過你將承擔運送產品至服務中心的一切費用,包括但不限於包裝、 運送和相應稅項。在服務中心維修時,你需要提供完整和足夠的保證書或購物原裝發票。 服務中心將會 決定該問題是否屬於Hartmann的保養範圍。 如果屬於保養範圍,你將被告知進行維修或者退換產品的程序,此類維修或退換的費用由Hartmann公司承擔,包括維修或更換產品之所需費用。如需更換產品,而又沒有該型號產品之存貨,Hartmann將以類似的產品為替代品。

Hartmann在此明確聲明不承擔在非保養範圍內的損壞; 由非Hartmann 服務中心人員進行維修而造成的損壞,也不在保養範圍內。 依照法律的許可,它排除任何隱含保養範圍,保證只是針對本產品的價值。 本公司有權修改本產品的規格,而不用另行通知。本產品的鎖具只限於防止意外開啟,而無法防止本產品或內藏物品的盜竊,也無法阻止航空公司或機場人員或相關政府部門破啟或開啟。 若他人接觸你的產品後,請立即檢查 ; 如果在運輸過程中受損,應在抵達目的地向運輸公司提出索償 ( 該公司已經就你的損毀產品購買了保險) ; 於許可的情況下,最好在通過海關前提出索償。

本保養條款旨在向你提供特定的法律保護。 除此處描述的權利外,你可能還有其他的權利,因為不同地區、不同國家對隱含保證、 附帶和相應的損毀、 維修和退換的排除或者應用都各有不同的做法。 因此,在此保證書內特定包含的限制或者免除條款可能不適用於你身上。恭喜閣下選購了本產品。 希望你喜歡 Hartmann 產品並享受全球保養條款帶給你的方便。